Erin Case Study

Case Study: Meet Elin, A Senior Receptionist at Rombourne Cardiff!

Rombourne Blog, Case Studies

At Rombourne, we pride ourselves on providing great looking offices in prime locations across the UK, including Bristol, Cardiff, Newport and Swindon. We’re also proud of our centres high-quality facilities, our flexible rental agreements, and the unbeatable level of client support our team provides.

As a business, we believe it’s our team that makes us special, and they’re the ones that deliver a great service to both our new and existing clients. We pride ourselves on team retention and drive. This is through regular training and on the job coaching. We actively look to encourage development through our various roles at Rombourne.

Below Elin tells us more about her current role and career development, along with some top tips…

Hi Elin! So tell us about yourself!

I moved to Cardiff in 2009 to begin my new adventure in University, I’m originally from a lovely part of North Wales, but I quickly adjusted to the City life and decided after graduating to stay and embrace the City girl within!

I Studied Photography for three years and with no previous experience I worked hard and achieved a 2:1, university has been a huge part of my life, from learning valuable life skills to making friends and a partner for life, I count myself very Lucky.

From Graduating I needed to support myself and used my life skills to work as a barista for 5 years, in between I would photograph various events including the Welsh BAFTA Red carpet where I photographed various welsh singers and actors including Kathrine Jenkins.

I have now been living in Cardiff for nearly 10 years! Time is flying and I try to live as full as I can, I love to explore, being outdoors and experience new cultures, I have visited many places, some of my favourites being, Toulouse, Les Gets (both in France) Cuba, Mexico, Croatia and Prague.  I’m hoping to explore further at some point, with Biarritz and Cala Tarida in Ibiza already on the cards!

What is your role at Rombourne?

I started working at Rombourne in March 2017 and then was fortunate to be offered the promotion to a Senior Receptionist in June 2018. I’m really enjoying my new role having been actively doing the role for some time.

What’s a typical day like for you at Rombourne?

In the words of B*Witched, it’s like riding a roller-coaster, not one day is the same! There is a range of daily responsibilities such as answering calls, arranging client bookings in the meeting rooms and car park, ensuring all meeting rooms and communal areas are kept to a high standard, distributing of client’s mail and then also the tasks of setting up new clients and programming their phones as they requested. There is always something new to learn and always a challenging caller to keep me on my toes!

What is your favourite thing about working at Rombourne?

Meeting new people and being part of a fun team.

What’s the most challenging aspect of your role and why?

The telephone systems here in Cardiff, I have learnt how to program two telephone systems we have in Cardiff which are completely different to each other, it has been a difficult task and I am happy with the progress I have made in the last two years, but there is always more to learn!

What essentials do you take to work, and why?

My prescription glasses and water bottle to keep hydrated!

What do you enjoy doing when you are not at Rombourne?

Going to visit my family in North Wales and spending time with my friends. I love Traveling with my boyfriend, and going to gigs big or small, where I discover new and upcoming artists.

What would be your number one reception etiquette tip?

Smile be positive and be prepared for anything, we welcome a huge variety of clients and visitors to reception, and we are here to answer all their questions and requests, no matter how bizarre or challenging!

To find out more about our flexible service agreements and great looking serviced offices in Cardiff, Newport, Bristol and Swindon, contact @rombourne today.