Case study: Symphony Property

Rombourne services offices in Merlin Newport

Symphony Property Agents is a specialist property development company that buys, sells, and lets both commercial and residential properties in Newport, South Wales. Specialising in HMO (Houses in Multiple Occupation), Symphony Property Agents places a particular focus on the letting of flats, studios, and rooms within a range of properties in the area.

With their unique talent for managing HMO, Symphony Property Agents allows property investors from outside of Newport to generate great returns and super yields within a specialised local area. This is something they have taken great pride in since they started business 5 years ago.

Behind Symphony Property is the company’s Principle, Ben Hollingsworth. Ben is highly passionate about helping others buy property, and he loves supporting them with financial advice to see them succeed in their goals.

When the credit crunch first hit the UK, he drew on his wealth of experience in both property and finance to carefully observe the market and watch and learn from the mistakes others made. Ben decided that he wanted to offer advice, and ensure certain measures were taken in the event that if another credit disaster were to hit, people were far more prepared.

When the market hit a certain level where the only way was up, Ben made his move and launched Symphony Property. He started doing finance talks with visual aids, then moved onto showing and locating properties to renovate and resell for himself and others. Now, his hopes for the future of Symphony Property is to continue to expand, without affecting the quality of the service it already provides its customers.

Based in our serviced offices in Newport, Symphony Property Agents is a long-term resident of Rombourne. In fact, they’ve been a loyal Rombourne resident for 10 years, having first moved into their serviced office in 2008!

Merlin House serviced offices in Newport
Merlin House serviced offices in Newport

Below, Ben reflects on his experience of Rombourne so far, and shares his top tips for businesses choosing a serviced office…

Hi, Ben! Why did you decide to base your business in Newport?

I run a residential property development company that’s based in Newport, so all our projects are within the NP (Newport) postcode area. with that in mind, we also needed our office to be located in Newport!

Newport is a great city for Symphony Property to do business in because it’s a very central location with good transport links. Our serviced office in Rombourne’s Merlin House is also ideally situated on Junction 24 of the M4, making it easy for visitors to reach us.

Why did you choose Rombourne as your serviced office provider?

As well as the great location, we were really impressed by the great looking offices, and how clean, tidy, and modern they are. They have a really prestige feel, which brings credibility to any business based here.

Merlin House Reception
Merlin House Reception

What is your favourite thing about your new office?

The staff in Merlin House are very friendly, and they provide great help and support when needed. The receptionists and manager are especially great!

What was the biggest hurdle you faced when moving to your new office?

Nothing! Rombourne did everything they could to ensure it was a smooth and easy process for us.

If you could improve one thing about your Rombourne experience, what would it be?

More car parking spaces for visitors would be a nice addition to the great facilities we already have access to. However, we realise that this is an issue for every facility in an ever-increasing populous!

How has Rombourne provided support as your business has grown?

They’ve had the capacity to support Symphony Property Agent’s growth over the last 10 years, as well as having the capacity for us to grow even further.

We’ve had a wonderful journey with Rombourne so far. We’re very excited to see what the future brings us!

Would you recommend Rombourne to other businesses?

Of course; I have already done so on many occasions!

What advice would you give other businesses when choosing a new office space?

Location, facilities, other occupants of the building, and the look of the feel of the premises are all crucial factors when choosing a new office space. You’ll need to look around the building to ensure it portrays the right impression and has all the facilities you need, as well as ask about the existing occupants of the building. It’s also important to make sure the location is easy for your employees and visitors to reach.

After you’ve considered these crucial factors, then look at the cost.

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